PMBHA SUGGESTED IMPROVEMENTS 2013/14
These are the various suggestions brought forward by members of PMBHA following 2013 AGM. Already forwarded to the Marina Management and Gwynedd County council. Some have already been implemented. Please refer to the 'Keeping Up To Date' Page.
PMBHA SUGGESTED IMPROVEMENTS TO STABILISE & IMPROVE PWLLHELI HARBOUR AND HAFAN AS A QUALITY BOATING DESTINATION TO THE BENEFIT OF GWYNEDD RESIDENTS & VISITORS
The list is divided into sections – 2013, 2014, Near term & Longer term
2013
2014
The list is divided into sections – 2013, 2014, Near term & Longer term
2013
- Secure a Marketing Budget for 2013/14 of £50K, £75K and annually for 5 years
- Adopt a Marketing Strategy and resource accordingly - Implement immediately
- Commission a review of the Pwllheli Harbour Dredging Strategy encompassing the “whole harbour” area. A reference point is to minimise the silt deposited and minimise the cost of silt disposal.
- Produce Manage & Maintain a Visitor/Berth holder “Welcome & Information Pack”.
- Capture and review visitor data –home mooring, previous port, next port, age of Captain, type of vessel etc.
- Capture both visitor and berth holder experience of the Hafan, Pwllheli and Llŷn Peninsular.
- Review and amend mooring/berthing bands & annual charges. (Special attention to smaller boats).
- Review visitor’s berthing charges; amend for regular and extended visitors (eg; buy 5 days/weeks/months get 2 free).
- Discount “out of season” park & launch visitors.
- Hoist – buy 1 get one free! (Conditions apply).
- Extend opening times for fuel/gas/hoist during July/August & Bank Holidays.
- Ensure staff tea breaks etc. are taken flexibly near to hoist.
- Introduce highly visible staff working uniforms with name tags.
- Improve communications with berth holders and mooring clients. Possibly via a Newsletter.
- Provide alarm(s) on pontoons for “man in water” alerts.
- Make notification system for vacant berths compulsory.
- Provide a barbecue area.
- Provide a low cost end of season flare disposal system.
- Pro-actively engage with CHPSC and Pwllheli Partnership.
- Install additional water taps on pontoons.
- Provide a “bike hire” service.
- Review a “Discounted Insurance” offering.
- Review the provision of “Sea Start”.
- Review and introduce the RYA Active Marina initiative.
- Provide a limited number of holding buoys outside harbour entrance
- Advertise clearly the marina bus service and taxi numbers.
- Remove the charges for Direct Debit.
- Attendance at the 2013 Southampton Boat Show to showcase Hafan Pwllheli.
2014
- Commence implementation of amended Pwllheli Harbour Dredging Strategy.
- Provide pontoons between piles in harbour (before 1/4/2014).
- Attend 2014 Southampton Boat Show to showcase Hafan Pwllheli.
- Refurbish the showers before Jan 1.
- Make Direct debit payments x 10.
- Introduce “Hafan & Harbour” discount card.
- Provide 24/7 fuel pump that accepts Debit card.
- Review a “Premier” berthing service & introduce for 1/04/2014.
- Review ferry service in July/August from Hafan to Town Quay.
- Review the need to provide visitor berths with services at Town Quay.
- Review need for “automated café” in vacant Plas Menai room.